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Wunder Baby Hub

Wunder will be launching late Fall 2020.

If you reserve your Wunder now, you will receive a big discount on your order when we launch. This way, we will be able to guarantee your device, as the first production batch will be limited.

Wunder is currently most suitable for children 0-24 months. After launch, we will be releasing updates to increase the age range up to the first 5 years of life.

Wunder Assistant is currently only supported in English, just like Google Home or Alexa. When it comes to language booster (how many words your child is exposed to), Wunder is the most accurate at counting English words, but it does also support other popular languages, e.g. Spanish, French, Chinese.

Yes! Our product team is always looking for parents who would like to test the Wunder device or app and give us feedback on how we might improve before launch. If you would like to participate in testing, please contact our team at hello@hellowunder.com.

After powering on the device for the first time, it will take 1 minute for the device to show a blue ring. This indicates the device is ready to set up via the app. When WiFi is set up and the device is connected, it will show a yellow circle. The yellow circle will grow bigger with more daily interactions when language booster is used. In the night mode, the LED panel will show a moon. When set to privacy mode, the device will show a red ring. If the device is disconnected from WiFi, it will show a white ring.

If the app cannot see the device is online, please click the "Refresh" button on the device page a couple of times to see if it resolves the problem. If problem persits, try to do a Master Reset of the device by pressing the vol+ and vol- at the same time for 5 secs. And then set-up the WiFi again. Contact our support team at support@hellowunder.com.

Yes, that is possible. Please go to the Device Settings page by clicking the settings icon top right on the device page. Then scroll down to find the section "Reset WiFi". Click this section to get started.

The battery of the portable “sun” lasts for 4-5 hours when fully charged to accommodate for a typical to above-average reading or play session duration. When the battery is depleted, you can put the “sun” back on the dock and continue using the device seamlessly. Please charge the battery fully before first time use. 

The purple/pink dot indicates the "sun" is charging. When the "sun" is fully charged, the charging led dot will change to blue

The entire device is made of ABS plastic with matte finishing.

No. A user needs to actively turn the listening mode on by saying “Hey Wunder” or "Hello Wunder" followed by one of the available commands. The user can also turn on the privacy mode at any time, which will disable the microphone and ensure that no audio will be sent to the cloud. For example, this could be used when guests come over and do not want their interactions with the child to be monitored. When the privacy mode is on, the light on the “sun” changes into a red ring.

All user and audio data is stored in encrypted format anonymously. This means it is impossible for an external party to access or decrypt the audio without our secure keys. Users can also request to access all the data we collect from them, and can choose to delete it at any time. You can send us your request at support@hellowunder.com.

The Wunder device is a parenting assistant and not a toy - we do not recommend giving it to a child to play with. It should always be handled by the parent, just as they would treat Google Home or Amazon Echo.

That said, the portable “sun” is large enough to be choke-proof, and there are no small parts that could be detached.

Yes. Wunder works with 2.4Ghz WiFi networks. Before the first use, parents must set up the device at home by connecting it to a source of power and to the home WiFi network. All functions of the device are dependent on WiFi.

Yes. During the day, the device is on standby by default. Users can use the wake phrase, “Hey Wunder” or "Hello Wunder" to activate the device. The device also offers visual feedback via the “sun” attachment. When in night mode, the device becomes a nightlight and the “sun” becomes a “moon”. The listening mode focuses on cry detection; if a cry is detected, the parent is notified via in-app notification.

Wunder assistant may not be very responsive when loud music is playing, and the trigger words may not work well. In such conditions, please use the app to turn off the sound machine or to reduce the volume. We are constantly improving the performance of Wunder, and all future updates and bug fixes will be available via an over-the-air-update.

App

Currently, the app covers activities and milestones for children 0-24 months of age. We are working to expand this.

Yes. The Wunder app’s recommendations are based on your child’s developmental age, which means we take into account the weeks of gestation when you create their profile.

Activities are recommended based on your child’s age and the milestones they’re either currently working on or have only recently achieved.

Please email hello@hellowunder.com

We currently do not have the ability to add more than one child to the profile. However, we have been asked this question before, and we have put it on the list of features to develop this year.

In the meantime, we recommend that you have your spouse or a co-caregiver set up an account on their phone for your other child, as long as they are between 0-24 months.

Not yet. We hope to have one in the future, so watch this space!

Coaching

Wunder Coaching is for any parent or caregiver who wants to talk to a professional child specialist. Some parents have an immediate issue they need help with; some want an on-call expert they can talk to whenever things come up; and some are looking for ongoing guidance, support and advice for their parenting journey.

We can help you work through a wide range of challenges, including: developmental concerns; sleep problems; behavior issues; language and communication difficulties; feeding challenges; and more.

Our coaches are most familiar with children ages 0-5. Many of the principles of early childhood apply throughout a child’s lifespan, however. If you’d like to talk to us about an older child, we’ll see what we can do to help!

While all of our coaches hold advanced degrees and/or certifications, we are not doctors, nor are we licensed to make any official determinations (such as evaluating a delay for Early Intervention) remotely.

If major concerns about your child’s health or developmental status come up, we will recommend that you contact your pediatrician, and/or put you in touch with your local Early Intervention or Child Find office.

If your child is under 24 months and you have an iPhone or iPad, we highly recommend you download the app. Many of our strategies incorporate high-quality, developmentally-appropriate activities like the ones we offer on the Wunder app. It’s not required, though -- we welcome any parent who wants to talk to us!

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